Red Robin Serves Up Yummm®

Company Overview

Red Robin® Gourmet Burgers Inc. operates and develops casual dining restaurants in the U.S. and Canada, including its subsidiary Red Robin Restaurants. We believe in bringing people together with high-quality burgers and Bottomless Steak Fries® that everyone loves. Since opening in 1969 in Seattle, Washington, there are more than 525 Red Robin restaurants across the United States and Canada, including those operating under franchise agreements.

Company-Owned vs. Franchise Operations, 2021

We have built a foundation of strong, casual dining restaurants through our company-owned and franchise locations.

Breakdown of Company-owned vs. Franchise Restaurants

  • Company-owned: 81%
  • Franchise-owned: 19%

As of December 27, 2020 • 10-K 2020

Something Craveable for Everyone

About Our Restaurants

For over 50 years, we have been serving burgers and brews for the young and the young at heart. We believe in creating a place where our guests experience memorable moments while enjoying Gourmet Burgers and other mainstream favorites. Our Gourmet Burgers are made with the highest-quality ingredients and can be customizable and allergen-free if needed. All our burgers are served with our famous Bottomless Steak Fries®. We offer a large selection of national and craft beers and signature alcoholic and non-alcoholic specialty drinks, cocktails, and wine.

Besides burgers, we provide guests other craveable items to choose from like appetizers, salads, soup, seafood and a variety of entrees. We have also partnered with Donatos® pizza to offer that as an option in many of our restaurants. We pride ourselves in our guest service and want our guests to enjoy delectable food while relaxing and connecting with friends. Our Guests are representative of a robust, diverse and multi-generational demographic, who share a hunger for memorable moments of connection.


To be the restaurant brand our communities trust most…YUMMM®!


We set the table for memorable connections through Unbridled Hospitality, Gourmet Burgers and Bottomless Fun.

Turning Our Food into Our Passion

Using our B.U.R.G.E.R. values, our team members give and receive a craveable work environment that motivates them to be and do better each day.

Bottomless Fun

Our guests love coming here because we do too.

We provide a welcoming and playful environment that makes us all better for being here.

Unwavering Integrity

We do the right thing, the right way. No matter what.

We build trust and show care for our communities through sustainability, transparency, consistency, and by always treating everyone with respect and dignity.

Relentless Focus on Improvement

We are committed to being the best.

We are each responsible for delivering best in class results and consistent growth through strategic innovation, execution, agility, and a continuous focus on people development.

Genuine Spirit of Service

We deliver unbridled hospitality in everything we do.

We always set the table for memorable moments of connection by consistently meeting the needs of the communities that we serve.

Extraordinary People

The strength of Red Robin is our people.

We champion a culture of inclusion and diversity where our people are developed, recognized and celebrated for their contributions, and can always "come as they are."

Recognized Burger Authority

Nobody does burgers as well as we do — nobody.

We are passionate about food, and we are the gold standard in taste, quality, and presentation, with a creative twist on the traditional. Red Robin Yummm.

Where are We?

We operate more than 525 restaurants across the United States and in British Columbia, Canada.

Select a state to get a breakdown of our locations in that area
British Columbia

As of April 18, 2021 • Source: 10-Q 2021

Putting the Yummm®
in the Gourmet Burger Business

When we considered how to deliver high-quality food and service, we created a strategy that embraces where we’ve been, where we are and where we want to be. We believe we are utilizing true innovation in service with the ever-changing world around us. We look forward to continuing to be the desired dining location of diverse and multi-generational guests looking for a transformative dining experience.

Recapture Our Soul

We strive to deliver memorable moments connecting family, friends, and fun. We want to provide our guests “The Gift of Time.” By serving quality food and beverage in a casual, playful atmosphere, we give guests the dining experience they want. We recognize that 2/3 of our sales is from Gen X, Millennials and Centennials1 and we are focused on serving and connecting with those markets.

Deliver the Promise

We restructured our labor model to deliver a new hospitality model called Total Guest Experience (TGX). We have also streamlined our off-premises dining experience by leveraging technology and implementing a triple check for each order. We are proud of our retention and tenure of all levels of our Team Members.

Tell Our Story

Utilizing our brand campaign of “All the Fulls” we transform the guest experience into an emotional connection that drives memorable moments. We are focused on delivery and go-to search terms to improve Search Engine Optimization (SEO) and increase website traffic. Our social and email reach and engagement is at optimal levels, and this has moved the emphasis from price to highlight the value our brand provides. Our Red Robin RoyaltyTM program connects us even more with our guests.

Accelerate Profitable Growth

We focus on fewer but more impactful initiatives that will deliver top and bottom-line results. We offer a more customer-focused delivery program and have partnered with Donatos® pizza to provide quality pizzas in 120 of our restaurants in 2021 with a goal of being in over 400 restaurants by 2023, creating a new growth channel for Red Robin.

1 Gen X includes ages 42-55, Millennials include ages 24-41, Centennials include ages 10-23

Yummm® Achievements of 2020

We believe in putting your words into action, and that is why we have focused on our four core values and how to deliver them in 2020. We mainstreamed our operations to adjust to the “new normal” of the world while still giving our Team Members a fun and enjoyable work environment and reducing our overall operational costs.

Our Accomplishments in 2020 Include:

We entered the year with strong business momentum, and positive comparable restaurant revenue of 3.7% pre-COVID.

We are confident in our ability to emerge with a more robust business model, given our enduring brand promise, compelling value proposition and commitment to best-in-class operations.

Despite the pandemic, we made significant progress on our Transformation strategy:

Transformation Achievements Recapture our Soul Deliver the Brand Promise Tell Our Story Accelerate Profitable Growth
Average weekly off-premises sales per restaurant are more than double pre-pandemic sales levels in comparable Company-owned restaurants able to operate at 100% indoor capacity levels. No YesDeliver the Brand Promise No YesAccelerate Profitable Growth
Continuing Donatos® roll-out to 40 additional restaurants by the end of the second quarter, and 80 additional restaurants during the third and fourth quarter. No No No YesAccelerate Profitable Growth
Launched 3 virtual brands in 2021 adding minimal operational complexity and activating a new audience; early results show 70% of Guests have not ordered from Red Robin prior to ordering. No No No YesAccelerate Profitable Growth
Implemented technology enhancements, a modularized heart of house training program, and a wage progression program to reduce time-to-hire, flatten the learning curve for new Team Members, and improve retention. YesRecapture our Soul YesDeliver the Brand Promise No No
Achieved higher reach and frequency, including a 66% increase in search traffic to our website, and a 10% increase in visit frequency of our most loyal Red Robin Royalty Guests compared to pre-pandemic levels. No YesDeliver the Brand Promise YesTell Our Story YesAccelerate Profitable Growth
Structurally improved restaurant and enterprise level margin for the long-term compared to 2019: NA
  • Reduced our menu by over 1/3, improving operational execution and resulting in over $2 million in annual savings.
No YesDeliver the Brand Promise No YesAccelerate Profitable Growth
  • Implemented a more efficient management labor structure, providing increased flexibility and better supervisory coverage, while also converting historically fixed costs to generate approximately $14 million in annual savings.1
No YesDeliver the Brand Promise No YesAccelerate Profitable Growth
  • Concluded lease negotiations for Company-owned restaurants resulting in 3% to 4% in occupancy expense savings over remaining lease terms, as well as permanently closing select restaurants.
No No No YesAccelerate Profitable Growth
  • Reduced general and administrative expenses by more than 10%, or approximately $10 million in permanent annual savings.
No No No YesAccelerate Profitable Growth
On track to deliver permanent annual enterprise margin improvement of over 100 basis points, excluding natural inflation and future growth initiatives, as we continue to operate additional dining rooms without indoor or social distancing restrictions. No No No YesAccelerate Profitable Growth

1 Excludes labor savings associated with restaurants closed in 2019 and 2020.

As of June 2021 • Investor Presentation

Our History

Serving High-Quality Deliciousness since the 1940's

Red Robin started as Sam’s Tavern in the college party town of Seattle in the 1940s. Sam was part of a quartet, and he loved singing “When the Red, Red Robin (Comes Bob, Bob Bobbin’ Along)” and ended up using that to rename the popular burger joint to Sam’s Red Robin. In 1969 Sam’s name was dropped, and the menu got beefed up to make burgers like no one had seen before. Fans raveled from all over the states just to taste these Gourmet Burgers, and eventually, people started opening up Red Robins across the country.

By 1983, there was a total of 22 Red Robin locations and Red, the Red Robin mascot, was created. Just three years later, Red Robin bloomed across the U.S. and Canada with over 175 locations serving an expanded menu that everyone craved. In 2019, we celebrated 50 years of serving Gourmet Burgers and Brews with our passion for bringing people together and having fun. The future will only get better for Red Robin due to our continuous desire to innovate and have fun while serving the highest quality ingredients to the best customers.

Our Leaders Are Extraordinary People

Just like a gourmet burger needs quality ingredients, a dependable company needs a stellar leadership team. We feel the leadership team of Red Robin Gourmet Burgers exemplifies our B.U.R.G.E.R. values and core strategy in creating a fun, profitable place that everyone can enjoy.


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